The five-minute walk-through

How we get from noise
to a picture you can trust.

Follow one hotel through the whole process — exactly what happens after you paste a link.

The hotel and numbers in this walk-through are illustrative.

Step 01

You tell us what matters.

Who's going, when, and the handful of things you actually care about — a quiet pool, proper accessibility, the food, the beach.

A quiet pool ✓ Good food ✓ Beach access + Step-free +
Step 02

We do the reading.

Reviews from the big travel sites, cross-checked and de-duplicated — up to 2,000 per analysis. No skimming, no cherry-picking.

Reading across 5 sites83 reviews
Tripadvisor
Booking.com
Google
Expedia
HolidayCheck
Step 03

Anything that looks planted gets flagged.

Suspicious clusters — all five-star, same week, oddly similar — are called out in the report so you can weigh them yourself. We don't delete anyone's review on a hunch.

"Best hotel ever!!! 5 stars perfect"flagged
"Amazing!! Cannot fault it!!"flagged
"Lovely staff, but pool gets loud by 10am."no flag
6 of 89 flagged as possibly planted · your call how much to trust them
Step 04

You get the full picture.

A scored, scannable read — weighted to your priorities, in plain language, with the working shown.

HOVIMA Costa Adeje7.4
Beach access8.6
Good food6.1
A quiet pool4.2
Step 05

Then ask it anything.

Still wondering something specific? Put a plain question to the reviews and get a plain answer back.

Ok for a light sleeper?
Mixed. Beachside rooms are calm; ask for the garden wing — 9 reviews mention pool-bar noise until late on the pool side.

Straight answers

Which reviews do you read?

Google, Tripadvisor, Booking.com, Expedia, HolidayCheck and Zoover, plus Trip.com and Agoda when we can match the hotel there. We gather up to a few hundred reviews from each site, and one analysis reads up to 2,000 of them. The report says how many reviews it drew on.

Do you remove fake reviews?

No. We look for signs of manipulation, like a burst of near-identical five-star reviews in the same week, and flag them in the report. We don't delete anyone's review on a hunch, so you decide how much weight to give what we flagged.

How exact is the score?

It's an AI judgement drawn from the reviews and kept close to the hotel's average rating across the sites. Two runs can land slightly apart, so treat a difference of a few tenths as noise, not a verdict.

Where do the library pages come from?

Each one is an analysis we ran and a person checked before publishing. Running your own analysis doesn't publish anything.

What does it cost?

Nothing while we're in preview, and you don't need an account. To keep it fair, there's a limit of a few analyses per visitor each day.

Who runs So They Said?

SoTheySaid Ltd, an independent company. We don't work for any hotel or booking site, and no hotel can pay to change what we say.

Now do it with your hotel.

Free while we're in preview, no account needed, and we don't work for any hotel.